RETURN POLICY

Return & Exchange Policy

Thank you for shopping with us! We appreciate your trust in our products and want to ensure you have a smooth and satisfying experience. Please take a moment to review our Return & Exchange Policy.

No Return Policy

We do not accept returns under any circumstances.
Once an order is delivered, it cannot be returned for a refund.

Exchange Policy

Although returns are not available, we do offer product exchanges under specific conditions:

• Eligibility for Exchange

To qualify for an exchange, the following conditions must be met:

The request must be made within 48 hours of delivery.

The item must be unused, unworn, and in its original packaging.

All tags and labels must be intact.

Exchange is applicable only for size issues, damaged products, or incorrect items received.

• Exchange Processing Time

Please note that the exchange process may take 8–9 days.
This includes quality checks, approval, and dispatch of the replacement product.

We appreciate your patience and understanding throughout this process.

• Non-Exchangeable Items

Certain items are not eligible for exchange, including:

Products purchased during clearance or sale.

Items showing signs of use, damage, or tampering not caused during delivery.

Accessories or hygiene-sensitive products (if applicable to your store).

How to Request an Exchange

To initiate an exchange, please follow these steps:

1. Contact our support team via email or WhatsApp within 48 hours of receiving your order.
2. Provide your order number, clear product images, and the reason for exchange.
3. Our team will review your request and guide you through the next steps.
4. Once approved, the replacement product will be processed and shipped within 8–9 days.

Shipping Costs

• If the exchange is due to a wrong or damaged item, we will cover the shipping charges.
• For size-related exchanges, shipping costs may apply depending on your store’s policy (let me know if you want this customized).

Important Notes

• Only one exchange per order is allowed.
• We reserve the right to refuse an exchange if the item does not meet our criteria.
• Exchange availability is subject to stock.

Need Help?

If you have any questions regarding our Return & Exchange Policy, please reach out to our support team. We’re always here to help!