Terms & Conditions

Last Updated: 24-11-2025

Welcome to The Brown Bear. These Terms & Conditions govern your access to and use of our website thebrownbear.in (“Website”) and any associated services, including shopping, browsing, product purchases, and customer support.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. About The Brown Bear

The Brown Bear is an India-based online fashion and lifestyle retail platform offering a variety of clothing and accessories. Our goal is to provide high-quality, trendy, and affordable products to customers across the country.

2. Eligibility

By using our Website, you represent that:

• You are at least 12 years old, or are using our Services under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into a contract.
• You are accessing our Website from India (or understand that all transactions follow Indian laws).

3. Product Information

We strive to display accurate product details, including:

• Colors
• Sizes
• Fabrics
• Descriptions
• Images

However:

• Actual product colors may vary due to screen settings or lighting.
• Sizes may vary slightly depending on manufacturing practices.
• Minor differences in texture, color shade, or pattern are considered normal and do not qualify as defects.

We reserve the right to modify product details or discontinue items anytime without notice.

4. Pricing & Payments

4.1 Pricing

All prices listed on our Website are in Indian Rupees (INR) and include applicable GST unless stated otherwise.

Prices may change without notice.

4.2 Payments

We accept the payment methods visible at checkout, including:

• UPI
• Credit/Debit Cards
• Net Banking
• Wallets
• Cash on Delivery (if available)

By completing a purchase, you confirm:

• You are authorized to use the payment method
• The information you provide is correct
• The transaction is legitimate and not fraudulent

Any payment misuse will result in order cancellation and possible legal action.

5. Order Placement & Cancellation

5.1 Order Acceptance

Your order is confirmed only after receiving an order confirmation email/SMS. We may cancel or reject orders due to:

• Out-of-stock products
• Payment failures
• Pricing errors
• Fraud detection
• Delivery location restrictions

5.2 Customer Cancellations

Once an order is placed, it cannot be cancelled by the customer unless cancellation is explicitly available.

5.3 Company Cancellations

We may cancel orders without prior notice; in such cases, any paid amount will be refunded (excluding COD orders).

6. Shipping & Delivery

6.1 Delivery Areas

We deliver across India via trusted courier partners.

6.2 Delivery Time

Typical delivery times:

• 4–10 working days, depending on your location.

Delays may occur due to:

• Uncontrollable events
• Festivals/holidays
• Courier issues
• Weather conditions

We are not responsible for delays caused by third-party couriers.

6.3 Delivery Attempts

If the courier is unable to deliver after multiple attempts, the order may be returned to us. You may be charged for re-shipping.

7. No Return Policy (Strict)

We follow a strict No Return Policy.

No returns will be accepted for:

• Change of mind
• Wrong size ordered
• Not liking the product
• Color or design variations
• Minor stitching or color differences
• Wrong address provided by customer

8. Exchange Policy (Only Exchange)

Though returns are not allowed, we offer exchange only, subject to the conditions below.

8.1 Eligibility for Exchange

To be eligible:

• Request must be made within 48 hours of delivery
• Product must be unused, unwashed, and unworn
• All original tags, labels, and packaging must be intact
• You must provide clear images/video for verification
• The product must be in the same condition as delivered

8.2 Exchange Process Timeline

The full exchange process typically takes 8–9 business days including:

• Verification
• Approval
• Reverse pickup (if applicable)
• Quality check
• Dispatch of replacement product

8.3 Exchange Is Not Applicable For

• Sale/discount products
• Accessories
• Items without tags
• Damaged/worn/used products
• Products with perfume, stains, makeup traces, or odour

8.4 Size Exchanges

Exchanges are usually provided for size issues only, subject to stock availability.

If size is not available, you may be offered:

• A store credit
• An alternate product

8.5 Wrong/Damaged Product Received

You must share the opening package video as proof. Without video evidence, exchange may be denied.

9. Shipping Costs for Exchange

• If the mistake is from our side (wrong or defective product): We will cover shipping charges.
• If the customer requests exchange due to size or preference: Shipping fees may apply, depending on company policy.

10. Intellectual Property Rights

All content on this Website, including:

• Images
• Logos
• Text
• Designs
• Product photography
• Graphics
• Trademarks
• Code

is the exclusive property of The Brown Bear.

You must not:

• Copy
• Reproduce
• Distribute
• Modify
• Sell
• Reuse
• Publish

any content without our written consent.

11. User Conduct

You agree NOT to:

• Use the Website for illegal activities
• Upload harmful files or viruses
• Attempt to hack, disrupt, or manipulate the Website
• Use automated bots, scrapers, or crawlers
• Post misleading or defamatory information
• Violate intellectual property rights

Violation may cause suspension or legal action.

12. Reviews & User-Generated Content

By posting reviews on our Website:

• You grant us the right to use, display, and publish your content
• Reviews must be genuine, respectful, and based on actual experience
• Abusive, false, or promotional reviews may be removed

13. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for courier delays or third-party errors
• Our liability for any product is limited to the purchase amount only
• We do not guarantee uninterrupted or error-free Website use

14. Indemnification

You agree to indemnify and hold harmless The Brown Bear and its employees, directors, and agents from any claims arising out of:

• Your misuse of the Website
• Violation of these Terms
• Violation of third-party rights

15. Privacy Policy

Your use of the Website is also governed by our Privacy Policy. Please review it to understand how we collect, use, and store your data.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Any disputes shall be resolved in the courts of: Vadodara, Gujarat.

17. Amendments to Terms

We may update, modify, or replace these Terms at any time. Changes become effective immediately upon posting on the Website.

Your continued use of the Website implies acceptance of the revised Terms.

18. Contact Information

For any questions, concerns, or complaints, contact us:

The Brown Bear – Customer Support 📧 Email: Janamshah17@gmail.com 📞 Phone : +91 99797 85261